Service Agreement Framework
These Terms of Service ("Agreement") govern your access and utilization of NanoEdge International Ltd's ("Company") digital platforms and associated services ("Services"). By engaging with our Services, you affirm acceptance of this binding contractual framework and consent to jurisdiction-specific dispute resolution protocols.
User Obligations Matrix
Account Management
- Maintain current PII with real-time updates
- Implement MFA authentication protocols
- Immediate breach notification (<24hr SLA)
Security Requirements
- Minimum 12-character credential standards
- Session timeout enforcement (15min inactive)
- Device fingerprinting acknowledgment
Prohibited Conduct
Strictly prohibited activities include but are not limited to:
Technical Restrictions
- Reverse engineering attempts
- Botnet participation
- API abuse/rate limit violations
Legal Compliance
- CFAA-violating activities
- Sanctioned territory access
- Dark pattern implementation
Financial Terms
| Transaction Type | Dispute Window | Chargeback Policy |
|---|---|---|
| Digital Services | 72 hours post-purchase | Account suspension upon initiation |
| Physical Goods | 30 calendar days | Restocking fee (15%) |
All sales final except where prohibited by local consumer law. Chargebacks will result in immediate service revocation and credit reporting.
Intellectual Capital
The Company retains exclusive rights to:
- Platform source code and architecture
- Proprietary algorithms and ML models
- Branding elements and trade dress
Limited license granted for personal, non-commercial use under Creative Commons BY-NC-ND 4.0.
Termination Protocol
We reserve unilateral termination rights for:
- ATO attempts
- EULA violations
- Regulatory non-compliance
Post-termination data retention follows GDPR Article 17 requirements.
Liability Framework
Company liability capped at lesser of:
- 12-month service fees paid
- Maximum permitted by governing law
Exclusions apply for:
- Gross negligence
- Willful misconduct
- Statutory consumer rights
Jurisdictional Governance
Dispute resolution hierarchy:
- Mediation (AAA Commercial Rules)
- Binding arbitration (JAMS Streamlined)
- Delaware Court of Chancery
Governing Law: Delaware General Corporation Law
Agreement Evolution
Amendment protocol:
- 30-day advance notice via registered email
- Opt-out period: 15 days post-notice
- Continued use constitutes acceptance
Effective: June 28, 2024
Last Reviewed: January 2, 2025